Privacy Policy
This Messaging Program Privacy Policy explains how Ekopad Cleaning Solutions collects and uses information about you in relation to its text message customer care and appointment reminder program (the “Messaging Service”). By opting in, you agree to receive customer care and appointment reminder text messages from Ekopad Cleaning Solutions. Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.
We use a third-party service provider to deliver the Messaging Service. For the purposes of the Messaging Service, this provider acts as our data processor.
1 Collection of Information
We collect information on our behalf from and about you when you use the Messaging Service. This includes:
Your phone number and email address provided during opt-in
Opt-in records including date/time, phone number, and method of consent (such as website forms, keywords, or other consent methods)
Messaging history and content of messages sent or received
We may also collect information using cookies or similar technologies to improve your website experience. Cookies are not used to trigger SMS messages. SMS messages are only sent after explicit opt-in and are related to customer care and appointment reminders.
If you participate in surveys, promotions, or contact us for support, we may collect additional information you provide.
2 Use of Information
This may include service updates, job scheduling, estimates, and appointment confirmations related to cleaning services including residential, commercial, and move-in/move-out cleaning.
We use your information to:
Deliver, maintain, and support the Messaging Service
Respond to inquiries and provide customer care
Send appointment reminders and service-related notifications
Improve and personalize your experience
3 Sharing of Information
We do not sell, rent, or share your personal information for marketing or promotional purposes.
We may share your information in the following cases:
Service Providers:
We may share your information with trusted third-party providers (such as messaging platforms and carriers) solely to deliver and manage the Messaging Service.
Legal Requirements:
We may disclose information to comply with legal obligations, enforce agreements, or protect rights, safety, or property.
Aggregated Data:
We may share anonymized or aggregated data that cannot identify you.
Important Notice:
No mobile information, including phone numbers, opt-in data, or consent, will be shared with third parties or affiliates for marketing or promotional purposes.
4 Protection of Information
We implement physical, technical, and administrative safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
5 Retention of Information
We retain your information for as long as you participate in the Messaging Service or as required by law. We may retain information to resolve disputes, enforce agreements, and comply with legal obligations.
6 Choices and Controls
Your consent to receive automated messages is not required to make any purchase.
You may opt out at any time by replying:
STOP, END, CANCEL, UNSUBSCRIBE, or QUIT
For assistance, reply:
HELP
7 Message Frequency
Message frequency may vary depending on your interactions with our services. You may receive multiple messages related to customer care and appointment reminders.
8 Text Message Campaign Data Policy
We do not sell or share personal information collected for the Messaging Service, including your mobile number or consent data, with third parties for marketing or advertising purposes.
9 Contact Us
If you have questions regarding this Privacy Policy or Messaging Service, please contact us at:
info@ekopadcleaningsolutions.com
Last Updated: 04/04/2026
Terms & Conditions
By providing your mobile number and opting in, you agree to receive recurring automated customer care and appointment reminder text messages (e.g., SMS and MMS) from Ekopad Cleaning Solutions, including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. Consent to receive text messages is not a condition of any purchase. Msg & Data rates may apply. Message frequency may vary. Ekopad Cleaning Solutions reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. Ekopad Cleaning Solutions also reserves the right to change the phone number from which messages are sent and will notify you when doing so. Not all mobile devices or handsets may be supported, and our messages may not be deliverable in all areas. Ekopad Cleaning Solutions, its service providers, and the mobile carriers supported by the program are not liable for delayed or undelivered messages.
We are able to deliver messages to the following mobile phone carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, and other major national and regional carriers.
Keyword Opt-In: Text START to +1 877-545-0333 to receive appointment reminders, job updates, estimates, and customer care messages related to cleaning services including residential, commercial, and move-in/move-out cleaning. You may also opt in by submitting your information through our website forms or other consent methods.
Cancellation
Text the keywords STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to cancel. After texting any of these keywords, you will receive one additional message confirming that your request has been processed. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include these keyword commands and agree that Ekopad Cleaning Solutions and its service providers will have no liability for failing to honor such requests.
Help
Text the keyword HELP to receive customer care contact information.
Customer Care
If you are experiencing any problems, please email us at info@ekopadcleaningsolutions.com.
Other Terms
These Messaging Terms & Conditions are part of and subject to our Terms of Use and Privacy Policy (collectively with these Messaging Terms & Conditions, the “Terms Documents”). By participating in our text message program, you agree to our Terms Documents. In the event of a conflict between these Messaging Terms & Conditions and our Terms of Use, these Messaging Terms & Conditions will control.
Contact
This messaging program is a service of Ekopad Cleaning Solutions, located at 220 Herald Pl, Syracuse, NY 13202, USA